Annotated bibliography

Flanagan, J.C. (1954). The Critical Incident Technique. Psychological Bulletin, 51, 4. Retrieved November 15, 2009, from http://www.apa.org/psycinfo/special/cit-article.pdf

Flanagan (1954) defines critical incidents and the Critical incident Technique; and provides a depiction of this procedure, describing the five main steps included in its present form. Additionally, examples of studies applying the critical incident technique are provided as well as possible areas in which this technique can be applied. All in all, the author supplies some conclusions and a brief summary of the article.